Overview
Miss Chatty Plants Return Policy
At Miss Chatty Plants, we want you to love your plant-themed apparel and housewares as much as we do. If for any reason you’re not completely satisfied with your purchase, we’re here to help! Please review our return policy details below.
Returns & Refunds
We accept returns for a full refund within 30 days of your purchase date. To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in the original packaging.
Steps to Initiate a Return:
- Contact Us: Please reach out to our customer support team using our contact form or email at support@misschattyplants.com with your order number and the reason for the return.
- Return Authorization: Our team will review your request and provide you with a return authorization number and return shipping instructions.
- Ship the Item: Package the item securely and ship it back to us using the return instructions provided. Please note that return shipping costs are the buyer’s responsibility unless the return is due to an error on our part.
Refund Processing:
- Once we receive your returned item and inspect its condition, we will process your refund. Please allow 5-7 business days for the refund to reflect in your original payment method.
Defective or Damaged Items
If your order arrives damaged or defective, we’re here to make it right. You may return the item for a full refund or request an exchange within 30 days of purchase.
Steps to Report a Defective or Damaged Item:
- Contact Us: Use our contact form or email at support@misschattyplants.com with your order number, a description of the issue, and photos of the damaged or defective item.
- Return/Exchange Authorization: We will review your claim and provide you with return/exchange instructions. If approved, return shipping will be covered by Miss Chatty Plants.
Exchanges for Sizing Discrepancies
We understand that sizing can sometimes be tricky. If you need to exchange an item due to sizing discrepancies, we’re happy to assist.
Steps to Initiate an Exchange:
- Contact Us: Reach out to our customer support team using our contact form or email at support@misschattyplants.com with your order number and the details of the size issue.
- Exchange Authorization: We’ll guide you through the exchange process and provide you with instructions on returning the original item. Please note that return shipping costs are the buyer’s responsibility unless the sizing issue was due to a mistake on our end.
- Receive Your New Size: Once we receive the original item, we will send out the replacement in your requested size.
Return Shipping
Return shipping is the buyer’s responsibility unless the return is due to a mistake on our part, such as sending the wrong item, a defect, or damage during transit. In these cases, Miss Chatty Plants will cover the return shipping costs.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us using our contact form or email at support@misschattyplants.com. We’re here to help!
Thank you for shopping with Miss Chatty Plants. We appreciate your business and look forward to bringing more plant-inspired joy to your wardrobe and home!